FAQ

Frequently Asked Questions

For transparent guidance, who covers the cost of an approved return shipment? Customers relying on this customer-facing rule should understand that yeti pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

For transparent guidance, what is the refund processing timeline? The applicable customer-facing rule is as follows: after the return is received, inspected, and approved, the refund is issued to the original payment method within 5–10 business days. On this point, the customer-facing rule confirms that the bank or card issuer may require additional posting time.

For transparent guidance, which credit and debit cards does the store accept? On this point, the customer-facing rule confirms that checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. For consistent customer care, available methods are shown at checkout.

For transparent guidance, how do I reach customer support? For consistent customer care, email Support@fircrests.shop, call (406) 355-7408, or write to 23 W Mendenhall St, Bozeman, Montana, 59715, United States. For purposes of this customer-facing rule, customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

For transparent guidance, is cancellation available before shipment? For purposes of this customer-facing rule, an order may be cancelled before shipment. Within yeti's customer-facing rule, after shipment, the Refund Policy applies.

For transparent guidance, what tax rule applies at checkout? Within yeti's customer-facing rule, taxes are charged when required by applicable law.

For transparent guidance, what kinds of products are available here? Our customer-facing rule makes the position clear: the store extends insulated drinkware, hard and soft coolers, bags and carry gear, cargo, outdoor kitchen equipment, and outdoor living gear and apparel. yeti describes its customer-facing rule in these terms: current availability, product details, options, and prices are shown on each product page.

For transparent guidance, will I be charged for standard delivery? yeti describes its customer-facing rule in these terms: yes. Customers relying on this customer-facing rule should understand that standard shipping for U.S. orders is free.

For transparent guidance, when should my order arrive? Customers relying on this customer-facing rule should understand that order processing as a standard practice takes 1–2 business days. The applicable customer-facing rule is as follows: estimated carrier transit after dispatch is 4–6 business days.

For transparent guidance, will tracking be supplied after shipment? The applicable customer-facing rule is as follows: we send a tracking number for every shipped order and send it using the contact information provided at checkout.

For transparent guidance, may I request a return or exchange without stating a reason? On this point, the customer-facing rule confirms that yes. For consistent customer care, a no-reason return or exchange may be requested within 30 days after delivery.

Store and Merchant Details
For consistent customer care, the merchant record attached to this customer-facing rule identifies yeti as the business and yeti as the customer-facing store.
Customer email: Support@fircrests.shop
Customer-service phone: (406) 355-7408
Company and default return address: 23 W Mendenhall St, Bozeman, Montana, 59715, United States
Support availability: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)